Terms of Service

Last Updated: October 19, 2026

1. Overview

Welcome to ALPENAR. These Terms of Service (“Terms”) govern your access to and use of www.alpenar.com (the “Website”) and any purchases made through our online store.

In these Terms, “ALPENAR,” “we,” “us,” and “our” refer to the business operating this Website. “You” and “your” refer to any visitor, customer, or user of the Website.

By accessing our Website or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Website.

Important: Before publication, replace any business-identification placeholders with your actual legal business name and contact details.

2. Eligibility and Website Use

You must be legally capable of entering into a binding agreement to make a purchase through our Website. If you use the Website on behalf of another person or organization, you confirm that you have authority to accept these Terms on their behalf.

You agree to use the Website only for lawful purposes. You must not:

• Use the Website in violation of applicable laws or regulations.

• Attempt to interfere with the Website’s security, operation, or functionality.

• Submit fraudulent orders or knowingly provide false information.

• Use automated systems to access or collect Website content in a manner that violates applicable law or our reasonable technical restrictions.

• Copy, distribute, or commercially exploit Website content without authorization.

We may take reasonable steps to protect our Website, customers, and business against fraud, abuse, or unlawful activity.

3. Product Information

We make reasonable efforts to present our products, descriptions, images, specifications, and prices accurately.

However, screen settings and lighting conditions may affect how colors and product details appear on your device. Minor variations in presentation do not necessarily indicate that a product is materially different from its description.

Please review the product description and any applicable instructions before purchasing or using a product.

Nothing in these Terms excludes any rights you may have if a product is defective, unsafe, misdescribed, or otherwise fails to meet mandatory legal requirements.

4. Prices, Payments, and Taxes

All prices and applicable charges will be displayed during checkout. The currency, shipping fees, taxes, and any other applicable charges will be shown where required before you complete your purchase.

Prices and promotions may change without prior notice, but changes will not alter an order we have already accepted unless otherwise permitted by law or agreed with you.

You authorize us and our payment service providers to process the payment method you select for your order.

You are responsible for providing accurate billing and payment information. We do not intentionally collect or store full payment-card details when payment processing is handled by a third-party payment provider; the provider’s own terms and privacy practices may also apply.

If a payment is declined or cannot be verified, we may be unable to process the order.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.

We reserve the right to review, decline, or cancel an order where there is a legitimate reason, including:

• Suspected payment fraud or unauthorized transactions.

• Material pricing or product-description errors.

• Product unavailability.

• Incorrect shipping information that prevents fulfillment.

• Orders that reasonably appear to be placed for unauthorized resale or in violation of applicable restrictions.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method, subject to applicable law.

We will not use this section to avoid fulfilling valid orders or to remove consumer rights that cannot legally be waived.

6. Shipping and Delivery

Shipping methods, estimated delivery times, applicable fees, and available destinations will be presented during checkout or in our Shipping Policy.

Delivery estimates are not guarantees unless expressly stated. Delays may occur because of carrier operations, customs processing, weather, or other circumstances outside our reasonable control.

We will handle delays, lost shipments, and undelivered orders in accordance with our published shipping terms and applicable law.

You are responsible for providing a complete and accurate delivery address. If an address is incorrect or incomplete, please contact us promptly. We cannot guarantee that an order can be changed once it has entered fulfillment.

We will not rely on this section to avoid any legal responsibility for an order that is not delivered as required by law.

7. Refunds, Returns, and Cancellations

Our Refund Policy explains the process and conditions for requesting a return or refund.

Please review it before purchasing. In general, ALPENAR accepts eligible refund requests made within 7 calendar days of delivery, subject to the published return conditions and applicable consumer protection laws.

The 7-day period does not restrict mandatory statutory rights relating to defective or misdescribed goods, non-delivery, or other matters protected by applicable law.

If you need to cancel or change an order, contact us as soon as possible at support@alpenar.com. We cannot guarantee changes or cancellations once an order has been processed or shipped.

8. Promotions and Discount Codes

Promotional offers and discount codes may be subject to specific terms, including expiration dates, product exclusions, minimum purchase requirements, and restrictions on combining offers.

Unless otherwise stated or required by law, promotions cannot be applied retroactively to completed purchases.

We reserve the right to correct promotional errors and to suspend or withdraw a promotion where reasonably necessary, subject to applicable law and any rights already acquired by customers.

9. Intellectual Property

All Website content, including text, branding, logos, graphics, photographs, videos, product descriptions, page designs, and other materials, is owned by or licensed to ALPENAR and is protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes. You may not reproduce, modify, distribute, publish, or commercially exploit it without our prior written permission, except as permitted by law.

Nothing in these Terms grants you ownership of our intellectual property.

10. Reviews and Customer Submissions

If you submit a product review, photograph, comment, or other content to us, you confirm that you have the right to submit it and that it does not knowingly violate another person’s rights or applicable law.

You retain ownership of your content. To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the submitted content for purposes related to operating, improving, and promoting our business.

We will not knowingly represent a fabricated review as a genuine customer review. Any marketing use of customer content will be subject to applicable consent and disclosure requirements.

We may remove content that violates these Terms or applicable law, but we do not promise to monitor every submission.

11. Third-Party Services and Links

Our Website may use or link to third-party services, including payment processors, shipping providers, analytics tools, advertising platforms, and social media services.

These third parties may operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services to the extent permitted by law.

This does not exclude responsibility for our own obligations or any liability that cannot legally be excluded.

12. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, the Website and its content are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access to the Website.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury where exclusion is prohibited, defective products where liability cannot be excluded, or any other liability that applicable law does not permit us to limit.

To the extent permitted by law, ALPENAR will not be liable for indirect or consequential losses that are not reasonably foreseeable and arise from your use of the Website.

Where a limitation of liability is not permitted by law, that limitation will not apply to the extent prohibited.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs directly arising from your unlawful use of the Website, your material breach of these Terms, or your infringement of another person’s rights.

This provision does not require you to indemnify us for our own unlawful conduct or waive any consumer rights that cannot legally be waived.

14. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

By using the Website, you acknowledge that you have had the opportunity to review that policy. Any consent required by applicable privacy or data protection law will be requested separately where necessary.

15. Changes to These Terms

We may update these Terms to reflect changes to our business, Website, products, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Changes will apply prospectively unless otherwise stated and legally permitted.

Your rights concerning an order already placed will not be retroactively removed where applicable law prohibits such changes.

16. Governing Law and Disputes

These Terms are subject to the laws applicable to the business operating ALPENAR, without overriding any mandatory consumer protection laws that apply to you.

Any dispute will be handled by a court or other dispute-resolution body with appropriate jurisdiction, subject to applicable law.

This section must be completed with the actual business jurisdiction before publication. Nothing in this section deprives a consumer of a mandatory right to bring a claim in their place of residence where such a right applies.

17. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with the policies expressly referenced here, form the agreement governing your use of the Website, subject to any mandatory legal rights and any separate written agreement that applies to a particular purchase.

18. Contact Information

For questions about these Terms, please contact:

ALPENAR Customer Support
Email: support@alpenar.com
Website: https://www.alpenar.com