Returns

Refunds Made Simple

At ALPENAR, your satisfaction matters to us.

If your purchase isn’t right for you, you may request a full refund within 7 calendar days of delivery, subject to our return conditions and applicable consumer protection laws.

How to Request a Refund

1. Contact Us

Email our customer support team at [support@alpenar.com] within 7 calendar days of receiving your order. Please include your order number and the reason for your request.

2. Receive Return Instructions

Our team will review your request and provide return instructions and the appropriate return address. Please wait for authorization before sending your item back.

3. Return Your Item

Return the product with its included components and accessories. Please package it securely to prevent damage during transit.

4. Get Your Refund

Once your return arrives, we’ll inspect the item and confirm your refund eligibility. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

A Few Things to Know

Refund requests must be submitted within 7 calendar days of delivery.

The product must be returned for inspection unless otherwise agreed or required by law.

Please include all components and accessories originally supplied with your order.

Items damaged through misuse, unauthorized modification, or improper handling may not qualify for a full refund, to the extent permitted by law.

If your item arrives damaged, defective, or incorrect, contact us promptly with photos and your order number so we can help resolve the issue.

Return shipping costs are the customer’s responsibility for change-of-mind returns, unless otherwise stated or required by law. We’ll address return shipping for damaged, defective, or incorrect items in accordance with applicable law and our instructions.

For complete terms and conditions, please read our Refund Policy.

We’re here to help. If you have any questions, please contact us at [support@alpenar.com].