Privacy Policy

Last Updated: October 19, 2026

ALPENAR (“we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.alpenar.com, place an order, contact us, or otherwise interact with our online store.

Our store is hosted on Shopify. Depending on how our store is configured, Shopify and other service providers may process information on our behalf or independently in accordance with their own privacy policies.

This Policy should be read together with our Terms of Service and any applicable cookie or consent notices.

1. Personal Information We Collect

The information we collect depends on how you interact with our Website.

A. Information You Provide Directly

When you place an order, contact us, subscribe to marketing communications, or use other store features, we may collect:

• Contact information: Your name, email address, telephone number, and billing or shipping address.

• Order information: Products purchased, order number, transaction details, delivery information, and return or refund history.

• Payment information: Payment status, transaction references, and limited payment details provided by our payment processors. Full payment-card information is generally handled by the applicable payment provider.

• Customer service information: Messages, product questions, complaints, and information you voluntarily provide when requesting support.

• Marketing preferences: Your subscription status, communication preferences, and records of consent or opt-out where applicable.

Please do not send us passwords, full payment-card numbers, or other sensitive information through ordinary email unless a secure and appropriate process specifically requires it.

B. Information Collected Automatically

When you visit our Website, we or our service providers may automatically collect certain technical and usage information, including:

• IP address and approximate location derived from it.

• Browser type, device type, operating system, and language settings.

• Pages viewed, links clicked, time spent on pages, and referring websites.

• Website interactions, session identifiers, and diagnostic information.

• Cookie identifiers and similar tracking technologies, where enabled.

The information collected depends on your browser settings, our Shopify configuration, and the third-party tools used on our Website.

C. Information from Other Sources

We may receive information from payment processors, shipping carriers, fraud-prevention services, analytics providers, advertising platforms, and other service providers when necessary to operate our store, fulfill orders, prevent fraud, or measure marketing performance.

We handle such information in accordance with this Policy and applicable law.

2. How We Use Personal Information

We may use personal information for the following purposes:

Order processing and fulfillment

• Process payments and confirm orders.

• Arrange shipping and delivery.

• Provide order updates and customer support.

• Handle returns, refunds, replacements, and warranty-related inquiries where applicable.

Store operations

• Maintain and improve our Website.

• Troubleshoot technical issues.

• Manage inventory, transactions, and customer communications.

• Maintain appropriate business and transaction records.

Security and fraud prevention

• Verify transactions and investigate suspected fraud.

• Protect customers, our business, and our Website.

• Detect abuse, unauthorized activity, and payment disputes.

Marketing and advertising

• Send promotional emails where permitted and, where required, with your consent.

• Measure campaign effectiveness.

• Personalize advertising or measure advertising performance through supported tools, subject to applicable consent and opt-out requirements.

Legal and compliance purposes

• Comply with applicable laws and lawful requests.

• Maintain records required for tax, accounting, and regulatory purposes.

• Establish, exercise, or defend legal claims.

We do not use personal information for purposes that are incompatible with the purposes disclosed to you unless permitted by applicable law or with any required consent.

3. Cookies and Similar Technologies

Our Website and service providers may use cookies, pixels, tags, and similar technologies to support essential store functions and, where enabled, analytics and advertising.

These technologies may be used to:

• Keep the shopping cart and checkout functioning.

• Remember relevant preferences.

• Understand how visitors use the Website.

• Measure advertising performance.

• Support advertising personalization and campaign measurement.

Some technologies are necessary for the Website to operate. Others may be optional and subject to your consent or privacy choices, depending on applicable law.

You can manage available cookie preferences through our cookie banner or preference tool, if provided. You may also adjust your browser settings to block or delete cookies, although doing so may affect certain Website functions.

Where required, we will obtain consent before enabling non-essential cookies or similar technologies.

4. How We Share Personal Information

We do not disclose personal information indiscriminately. We may share it with the following categories of recipients when necessary for the purposes described in this Policy.

Shopify and Store Technology Providers

Our store is hosted on Shopify. Shopify may process personal information to provide store hosting, checkout, order management, security, and related services.

Payment Providers

Payment service providers process transactions and help detect or prevent unauthorized payments.

Shipping and Fulfillment Providers

We may share names, delivery addresses, contact details, and order information with carriers and fulfillment partners to deliver purchases and manage delivery issues.

Analytics and Advertising Providers

If enabled, analytics and advertising services may receive device identifiers, online activity, cookie information, or other data to measure Website performance and advertising effectiveness.

Depending on the tools used and applicable law, some of these disclosures may qualify as “sharing” or “selling” personal information under certain privacy laws, even when no money changes hands.

Professional Advisers and Legal Authorities

We may disclose information to legal advisers, accountants, regulators, law enforcement, courts, or other parties where reasonably necessary to comply with law, protect legal rights, investigate fraud, or respond to valid legal processes.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not authorize our service providers to use personal information for purposes beyond those permitted by the applicable agreement and law.

5. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money as a business model.

However, if we use advertising or tracking technologies that meet the legal definition of “sale,” “sharing,” or targeted advertising under applicable privacy laws, you may have the right to opt out.

Where required, we will provide an appropriate opt-out method and honor applicable browser-based privacy signals, including Global Privacy Control (GPC), to the extent required by law.

You can submit a privacy request using the contact information in Section 11. If our Website uses a separate privacy-preference or opt-out link, that link should also be made available in the Website footer.

Our actual practices may depend on whether advertising platforms or tracking pixels are installed and how they are configured.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, accounting, tax compliance, fraud prevention, dispute resolution, and legal obligations.

Retention periods vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we will delete it, anonymize it, or otherwise handle it in accordance with applicable law, subject to lawful retention requirements and legitimate business needs.

Deleting information from one system may not immediately remove it from all backups or records maintained by service providers.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

We cannot guarantee absolute security, but we take reasonable steps to protect information and address suspected security incidents in accordance with applicable law.

8. International Data Transfers

Our service providers may process or store personal information in countries other than the country in which you reside.

Those countries may have data-protection laws that differ from the laws in your location.

Where required by applicable law, we will use appropriate safeguards for international transfers and provide information about those safeguards upon request where legally required.

9. Your Privacy Rights

Depending on where you live and whether the relevant law applies to our business, you may have some or all of the following rights:

• Access: Request information about the personal information we hold about you.

• Deletion: Request deletion of certain personal information.

• Correction: Request correction of inaccurate personal information.

• Portability: Request a copy of certain information in a portable format.

• Opt-out: Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.

• Withdraw consent: Withdraw consent where processing is based on consent.

• Marketing preferences: Unsubscribe from promotional emails at any time.

Some rights are subject to exceptions. For example, we may need to retain certain information to complete a transaction, meet legal obligations, prevent fraud, or establish or defend legal claims.

California Residents

If applicable California privacy law covers our business and your information, you may have additional rights, including the right to know what categories of personal information are collected, used, disclosed, sold, or shared; request deletion or correction; opt out of certain sales or sharing; and receive equal service and pricing for exercising your rights, subject to lawful exceptions.

Where required, we will provide the appropriate methods for submitting requests and honor applicable opt-out signals.

California privacy laws apply only when their legal requirements are met; this notice does not imply that every provision necessarily applies to ALPENAR.

European Economic Area and United Kingdom Residents

If applicable data-protection law covers our processing of your information, you may have rights to access, rectify, erase, restrict, or object to certain processing, as well as data portability and the right to withdraw consent where consent is the legal basis.

You may also have the right to complain to your local data-protection authority.

Where required, we will identify the relevant legal basis for processing and provide additional information about international transfers and applicable safeguards.

10. Children's Privacy

Our Website is intended for a general shopping audience and is not directed at children under 13.

We do not knowingly collect personal information directly from children under 13 in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

Where a higher age threshold or additional requirements apply under local law, we will comply with those requirements.

11. How to Contact Us or Submit a Privacy Request

For questions about this Privacy Policy or to exercise an applicable privacy right, contact:

ALPENAR Customer Support
Email: support@alpenar.com
Website: https://www.alpenar.com

Please describe your request and provide enough information for us to locate the relevant records.

We may request reasonable additional information to verify your identity or authority before responding to certain requests. We will use verification information only as permitted by applicable law.

We will respond within the time limits required by the applicable privacy law. If we cannot fulfill a request, we will explain the reason where required and provide any available appeal process.

You do not need to create an account solely to submit a privacy request.

12. Marketing Communications

If you subscribe to our promotional emails, we may send product updates, special offers, and brand news as permitted by law.

You can unsubscribe using the link in our marketing emails. Unsubscribing from marketing messages does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or important service notices.

Where required, we will obtain consent before sending marketing communications or using information for certain marketing purposes.

13. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information directly to them.

14. Changes to This Privacy Policy

We may update this Policy to reflect changes in our business, Website features, service providers, or legal obligations.

We will post the updated Policy on this page and revise the “Last Updated” date. If a material change requires additional notice or consent, we will provide it as required by law.

15. Contact and Business Information

For privacy-related questions, contact:

ALPENAR
Email: support@alpenar.com
Website: https://www.alpenar.com