Refund Policy

Last Updated: October 19, 2026

At ALPENAR, we want you to feel confident when shopping with us. This Refund Policy explains how to request a refund, how returns are reviewed, and what to expect throughout the process.

This policy applies to purchases made directly through our online store, subject to applicable consumer protection laws.

1. Our 7-Day Refund Window

You may request a refund within 7 calendar days of the date your order is delivered.

To qualify, you must contact us within this period and follow the return instructions provided by our customer support team.

The 7-day period begins on the delivery date shown in the carrier’s tracking information or other reliable proof of delivery. If delivery records are inaccurate or disputed, we will review the available evidence and applicable legal requirements.

Submitting a request within the 7-day window does not automatically guarantee approval. The returned item must meet the applicable return conditions below, except where a different outcome is required by law.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

2. Return Eligibility

To qualify for a full refund, the following conditions generally apply:

• Complete return: The product must be returned with all components, accessories, and other items supplied with the original order.

• Reasonable condition: The item must be returned in a condition that allows us to verify its identity and inspect it. Please package it securely.

• No unauthorized alterations: The product must not have been modified, disassembled beyond ordinary cleaning or intended use, or repaired without authorization in a way that affects its condition.

• Honest return information: The return reason and information supplied must be accurate.

• Order verification: The purchase must be verifiable through our order records or other reasonable proof of purchase.

You may reasonably inspect the product to assess its appearance and features. Where permitted by law, damage, missing components, or deterioration beyond reasonable inspection may affect refund eligibility or the amount refunded.

Because ALPENAR is a kitchen product, please clean and dry the product appropriately before returning it. Do not send it back with oil leaking from the reservoir or packaging.

Original packaging is strongly recommended to protect the item during shipping. Lack of original packaging alone will not automatically invalidate a refund where applicable law prohibits that restriction.

3. How to Request a Return

To start a return:

1. Email [support@alpenar.com] within 7 calendar days of delivery.

2. Include your order number, the email address used at checkout, and a brief explanation of the return reason.

3. If the item is damaged, defective, or incorrect, include clear photos or a short video showing the issue where reasonably possible.

4. Wait for our return instructions and return address before shipping the product.

5. Package the item securely and use a shipping service that provides tracking.

Please do not send returns to the address printed on the original package unless our team confirms that it is the correct return address.

We may request reasonable additional information when needed to verify the order, identify the item, or investigate a reported issue. We will not use unnecessary requests to unreasonably delay or deny a valid claim.

4. Refund Amount and Return Shipping

For an approved, eligible return within the 7-day refund window, we will refund the full purchase price of the returned product.

Original shipping charges, return shipping costs, taxes, and other fees will be refunded where required by applicable law or expressly promised at checkout or in a separate offer. For ordinary change-of-mind returns, the customer is responsible for return shipping unless we state otherwise.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will provide appropriate instructions and handle shipping costs and available remedies in accordance with applicable law.

We will not charge a restocking fee for an otherwise eligible return unless such a fee is lawful and was clearly disclosed before purchase.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photos or video of the product and any relevant shipping damage, if available.

Please retain the product and packaging until we advise you on the next steps.

We may use the information provided to determine whether the issue occurred during shipping, resulted from a product defect, or requires further investigation. Where appropriate, we may offer a replacement, repair, refund, or another remedy required by law.

Your statutory rights regarding faulty or misdescribed goods remain unaffected by the 7-day change-of-mind return window.

6. Inspection and Return Verification

Once a returned item is received, we will reasonably inspect it to verify:

• That it matches the product associated with the order.

• That the return includes the relevant components and accessories.

• Whether the product shows damage, unauthorized alteration, or missing parts.

• Whether the condition is consistent with the stated return reason.

We may document the condition of the returned item during the inspection. If there is a material discrepancy, we will contact you with an explanation and any relevant evidence before making a decision, subject to applicable law.

We will not automatically reject a return merely because the product has been opened or reasonably inspected.

7. Fraudulent or Abusive Return Activity

We reserve the right to investigate returns where there is a reasonable, evidence-based concern about fraud, misuse of the refund process, or a material mismatch between the returned item and the original order.

Examples may include:

• Returning an item that is not the product originally purchased.

• Returning an empty package or a package missing the product.

• Knowingly submitting false claims about delivery, damage, or product condition.

• Repeatedly claiming refunds for the same order or transaction.

• Deliberately damaging, altering, or substituting a product before returning it.

Where permitted by law, we may request additional verification, document the return condition, decline a claim supported by evidence of fraud or ineligibility, or take further action through the relevant payment provider or legal process.

A return will not be considered fraudulent solely because a customer has made a legitimate complaint, requested a refund, or exercised a legal consumer right.

8. Refund Processing

After an eligible return is received and approved, we will initiate the refund to the original payment method.

The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. We cannot guarantee the exact posting date once the refund has been issued.

If you have not received your refund after the applicable processing period, please contact us with your order number.

9. Orders That Have Not Yet Been Delivered

If your order has not arrived, please contact us so we can review the tracking information and delivery status.

A shipment delay or a tracking update alone does not necessarily establish that an order is lost. We will investigate the available shipping information and provide an appropriate resolution in accordance with our shipping terms and applicable law.

The 7-day period for a delivered product does not eliminate any rights you may have if an order is lost, never delivered, or unreasonably delayed.

10. Exchanges and Replacements

Exchanges and replacements are handled on a case-by-case basis, subject to product availability and applicable law.

If you receive a damaged, defective, or incorrect item, please contact us before placing another order. We will explain the available options.

11. Policy Updates

We may update this Refund Policy from time to time. The version published on our website will state its latest update date.

Changes will not retroactively remove rights that have already accrued or override mandatory legal protections applicable to an existing order.

12. Contact Us

For refund and return inquiries, please contact:

ALPENAR Customer Support
Email: [support@alpenar.com]
Website: [www.alpenar.com]

Please include your order number in all correspondence so we can assist you efficiently.

Thank you for choosing ALPENAR.